At LEMAN, one of our AI-powered booking assistants has now processed more than 10,000 bookings and is fully integrated into daily operations.
The solution handles a task that previously required significant manual effort: reading unstructured attachments, extracting relevant data and creating structured bookings with the necessary documentation. What used to take time and manual attention is now completed automatically and consistently.
From manual handling to consistent flow
The assistant is designed to process complex, unstructured information and turn it into structured, usable data. This reduces repetitive tasks and supports a more stable and reliable booking process across teams.
By automating time-consuming steps, we minimise manual errors and improve consistency in the way bookings are created and documented.
More time for dialogue and problem-solving
The real value is not the technology itself. It is what it enables.
With less time spent on repetitive tasks, our teams can focus more on supporting customers, solving challenges and strengthening relationships. Faster responses and clearer processes benefit both our colleagues and our customers.
The solution has been developed in close collaboration between IT and operational teams, ensuring that it supports real-world needs and delivers practical impact.
This is one of several AI initiatives currently underway at LEMAN. We continue to explore where technology can remove friction, strengthen quality and make everyday processes simpler – always with a clear focus on delivering value to our customers.