LEMAN Iceland: A Strong Start and Customer Success
LEMAN Iceland is off to a great start in 2025 with strong performances across the board. Here is a brief update on how things are going there.
Business Performance
LEMAN’s Iceland branch is thriving, surpassing expectations with a strong financial performance with the revenue above budget in 2024. Even with an optimistic forecast, the 2024 results have surpassed those expectations—an encouraging sign for the future.
Customer Satisfaction
LEMAN Iceland has been collecting customer feedback through the Net Promoter Score (NPS) system since late 2023, and the results are promising. Since implementing the NPS tool, the team has sent surveys to several companies, with a good response rate, and many of the responses include positive comments. Customers particularly appreciate the personalized service offered by LEMAN.
Diverse Customer Base
LEMAN Iceland serves a wide range of industries, including building materials, clothing, wine, toys, and pet stores. A standout segment, however, is the flower industry. With several flower stores importing goods through LEMAN, the team has built a strong presence in this niche.
Building Materials
Clothing
Wine
Toys
Pet stores
Team Structure at LEMAN Iceland
The Iceland team is small but efficient, consisting of four dedicated colleagues. Plans for growth remain focused on streamlining and automating processes to maintain the high level of service and doing more with the same number of people.
Why Customers Choose LEMAN
Personalised
Service
Commitment to Customer Satisfaction
Competitive
Pricing
Flexibility
Customer Testimonials
The communication is professional, and we feel how much it matters to them to always do the best for their customers.
Eydís Ósk Ásgeirsdóttir, Owner and CEO of Luna Studio
What stands out most is their ability to tailor their services to suit even the most unique or complex logistics needs..
Hilmar Árnason, Owner and CEO of HÁ Verslun